Customer Service Representative

US-HI-Kapolei
1 week ago
Requisition ID
5991
Hawaii Logistics, LLC
Category
Sales

Company Overview

Hawaii-Logistics

 

Hawaii Logistics, LLC is one of the largest wholesale grocery suppliers on the West Coast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Hawaii Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

 

Working Safely is a Condition for Employment with Hawaii Logistics, LLC. Hawaii Logistics, LLC is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Position Overview

As a Customer Service Representative, you will respond to customer inquires via phone, email and web-based portal sites regarding orders, ETA's, credits, mis-delivered product and addresses delivery discrepancies while addressing customer needs to ensure satisfaction with our products and service.

Responsibilities

  • Documents and responds to customer complaints and escalates according to established standard operating procedures.
  • Reviews customer requests, ensures all necessary information is included and if unable to solve, will route requests to the appropriate department while providing necessary follow through to ensure the customer is satisfied with our services.

Qualifications

  • Effective external communication skills with a strong customer orientation and attention to detail

  • Ability to multitask in an active call center environment

  • Ability to be proficient in the use of multiple computer systems

  • The ability to work well with others in a fast-paced, multitasking environment

  • Ability to work to become proficient in following: memorizing and understanding standard operating procedures and practices

  • Keyboarding experience and expertise is a must
  • Basic computer skills including Microsoft Excel and Word, and 10-key punch

  • Experience with CRM systems a plus

 

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