• Investigator, Claims

    Job Locations US-MA-Hatfield
    Posted Date 4 weeks ago(11/15/2018 1:41 PM)
    Requisition ID
    C&S Wholesale Grocers, Inc.
    Warehouse Operations
  • Company Overview



    C&S Wholesale Grocers, Inc., based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.


    Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

    Position Overview

    As a Claims Investigator, you will be researching shortage claims based on calls received from our customer locations. These investigations will aid in reducing shrink exposure at C&S, as well as the customers we service.


    • This position will report directly to the Claims Manager.
    • Conduct detailed investigations by recovering all documentation regarding Customer shortage requests
    • Conduct telephone interviews with store management
    • Provide documentation packets to warehouse supervision for employee training and or corrective action
    • Interface with multiple departments to aid in investigations
    • Ensure that all pending claims are researched and processed within the agreed upon time frame
    • Utilize video surveillance system as a research tool
    • Additional duties as directed


    • GED or High School Diploma
    • At least one year experience
    • Knowledge of warehouse operations are essential
    • Knowledge of C&S warehouse and office system applications
    • Excellent phone skills
    • Attention to detail
    • Ability to prioritize multiple tasks


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